--- title: Mortgage Servicing Case Study --- [![Proctor](https://info.proctorlp.com/hs-fs/hubfs/raw_assets/public/Proctor_February2021/images/PLP_Logo_RGB_horizontal.png?width=1000&height=227&name=PLP_Logo_RGB_horizontal.png "Proctor")](https://proctorlp.com/) - [Insurance Products](https://proctorlp.com/who-we-are/#) - [All Insurance Products](https://proctorlp.com/insurance-products/) - [Lender-Placed Hazard Insurance](https://proctorlp.com/insurance-products/lender-placed-hazard-insurance/) - [Lender-Placed Flood Insurance](https://proctorlp.com/insurance-products/lender-placed-flood-insurance/) - [Lender-Placed Hazard for REO Properties](https://proctorlp.com/insurance-products/hazard-insurance-for-reo-properties/) - [Residential & Commercial Blanket Insurance](https://proctorlp.com/insurance-products/blanket-hazard-insurance-residential-commercial/) - [Blanket Insurance for Other Properties](https://proctorlp.com/insurance-products/blanket-hazard-insurance/) - [Hard-to-Place Property](https://proctorlp.com/insurance-products/hard-to-place-property-insurance/) - [Investor/ REO Rental Program](https://proctorlp.com/insurance-products/investor-reo-rental-program/) - [Excess Flood](https://proctorlp.com/insurance-products/excess-flood/) - [Mortgage Impairment](https://proctorlp.com/insurance-products/mortgage-impairment/) - [Cyber Insurance](https://proctorlp.com/insurance-products/cyber-insurance/) - [Service Solutions](https://proctorlp.com/who-we-are/#) - [All Service Solutions](https://proctorlp.com/service-solutions/) - [Intelligent Insurance Manager](https://proctorlp.com/service-solutions/intelligent-insurance-manager/) - [Agency Resources](https://proctorlp.com/agency-resources/) - [About](https://proctorlp.com/who-we-are/#) - [Who We Are](https://proctorlp.com/who-we-are/) - [Executive Leadership](https://proctorlp.com/executive-leadership/) - [History](https://proctorlp.com/history/) - [Careers](https://proctorlp.com/careers/) - [News](https://proctorlp.com/who-we-are/#) - [Company News](https://proctorlp.com/news/) - [Compliance](https://proctorlp.com/compliance/) - [Contact](https://proctorlp.com/contact/) - [Client Center](https://proctorlp.com/client-center/) - [Insurance Products](https://proctorlp.com/who-we-are/#) - [All Insurance Products](https://proctorlp.com/insurance-products/) - [Lender-Placed Hazard Insurance](https://proctorlp.com/insurance-products/lender-placed-hazard-insurance/) - [Lender-Placed Flood Insurance](https://proctorlp.com/insurance-products/lender-placed-flood-insurance/) - [Lender-Placed Hazard for REO Properties](https://proctorlp.com/insurance-products/hazard-insurance-for-reo-properties/) - [Residential & Commercial Blanket Insurance](https://proctorlp.com/insurance-products/blanket-hazard-insurance-residential-commercial/) - [Blanket Insurance for Other Properties](https://proctorlp.com/insurance-products/blanket-hazard-insurance/) - [Hard-to-Place Property](https://proctorlp.com/insurance-products/hard-to-place-property-insurance/) - [Investor/ REO Rental Program](https://proctorlp.com/insurance-products/investor-reo-rental-program/) - [Excess Flood](https://proctorlp.com/insurance-products/excess-flood/) - [Mortgage Impairment](https://proctorlp.com/insurance-products/mortgage-impairment/) - [Cyber Insurance](https://proctorlp.com/insurance-products/cyber-insurance/) - [Service Solutions](https://proctorlp.com/who-we-are/#) - [All Service Solutions](https://proctorlp.com/service-solutions/) - [Intelligent Insurance Manager](https://proctorlp.com/service-solutions/intelligent-insurance-manager/) - [Agency Resources](https://proctorlp.com/agency-resources/) - [About](https://proctorlp.com/who-we-are/#) - [Who We Are](https://proctorlp.com/who-we-are/) - [Executive Leadership](https://proctorlp.com/executive-leadership/) - [History](https://proctorlp.com/history/) - [Careers](https://proctorlp.com/careers/) - [News](https://proctorlp.com/who-we-are/#) - [Company News](https://proctorlp.com/news/) - [Compliance](https://proctorlp.com/compliance/) - [Contact](https://proctorlp.com/contact/) - [Client Center](https://proctorlp.com/client-center/) # 2 Mortgage Servicers Cut Costs & Improved Borrower Experience by 30% ###### See the strategies you can use to streamline operations and delight borrowers.   Discover how two top mortgage institutions — together managing over 2.6 million loans — transformed their [insurance tracking programs](https://proctorlp.com/service-solutions/) with customized, [tech-driven solutions](https://proctorlp.com/service-solutions/intelligent-insurance-manager/). Inside this case study, you'll learn how they:   Eliminated costly operational errors   Reduced borrower complaints and call volume   Streamlined servicing for defaulted and complex loan types   Achieved multi-million dollar cost savings through automation   Built strategic alignment with a responsive, flexible partner   ### Access the Case Study Brief > “Proctor understood the complexity of our loan portfolio in a way others didn’t. They built processes that actually worked for our borrowers and reduced the confusion and call volume we were dealing with.” # Backed by Experience. Built for Scale. ![Proctor_Icons-RBG__Call Center](https://info.proctorlp.com/hubfs/Proctor_Icons-RBG__Call%20Center.png "Proctor_Icons-RBG__Call Center") ![Proctor_Icons-RBG__Quality Assurance-Control](https://info.proctorlp.com/hubfs/Proctor_Icons-RBG__Quality%20Assurance-Control.png "Proctor_Icons-RBG__Quality Assurance-Control") ![gears](https://info.proctorlp.com/hubfs/gears.png "gears") ![graph](https://info.proctorlp.com/hubfs/graph.png "graph") ## 4 Service Centers ## 50+ Insurance Tracking Clients ## 3 Integration Solutions ## $11M Loans Tracked ![Proctor](https://info.proctorlp.com/hs-fs/hubfs/raw_assets/public/Proctor_February2021/images/PLP_logo_White_horizontal.png?width=1000&name=PLP_logo_White_horizontal.png "Proctor") Corporate Headquarters 700 Tower Dr. Ste. 400 Troy, Michigan 48098 220 S. Ridgewood Ave. Daytona Beach, FL 32114 6680 Parkland Blvd. Solon, OH 44139 14785 Preston Rd, Suite 350, Dallas, TX 75254 PHONE: [800.521.6800](tel:800.521.6800) FAX: 248.269.5735 - [Insurance Products](https://proctorlp.com/insurance-products/) - [Service Solutions](https://proctorlp.com/service-solutions/) - [Insurance Agents](https://proctorlp.com/agency-resources/) - [Who We Are](https://proctorlp.com/who-we-are/) - [Company News](https://proctorlp.com/news/) - [Contact](https://proctorlp.com/contact/) © 2024 Proctor Financial, Inc. [Site Map](https://proctorlp.com/site-map/) [Privacy](https://www.bbinsurance.com/privacy-statement/) [Legal Notice](https://www.bbinsurance.com/legal-notices/)